Privacy Policy of croyale88

01 Introduction

croyale88 ("we," "us," or "our") is committed to protecting the privacy and personal data of all players and visitors who use the croyale88 platform. This Privacy Policy describes how croyale88 collects, uses, stores, shares, and protects your personal information when you access or use our website at croyale88.one and any associated services (collectively, the "Platform").

This Privacy Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations. croyale88 acts as the Personal Information Controller with respect to the personal data you provide to us.

By registering an account, accessing the croyale88 Platform, or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, please discontinue use of the croyale88 Platform immediately.

02 Personal Data We Collect

croyale88 collects the following categories of personal data from players and platform visitors:

2.1 Registration and Account Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (to verify the 21+ age requirement);
• Email address and mobile phone number;
• Residential address (city, province, region);
• Username and encrypted password;
• Preferred currency (Philippine Peso / PHP).

2.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., Philippine passport, PhilSys National ID, SSS ID, UMID, driver's license);
• Proof of address documents (e.g., utility bill, bank statement, barangay certificate);
• Proof of payment method ownership (e.g., GCash or PayMaya account screenshot);
• Selfie or live photo for identity confirmation, where required.

2.3 Financial and Transaction Data

• Deposit and withdrawal transaction records;
• Payment method details (e-wallet account names, bank account names — not full account numbers);
• Transaction amounts, dates, and reference numbers;
• Bonus and promotional credit history.

2.4 Gaming Activity Data

• Game history, bet amounts, and outcomes;
• Session duration and frequency of play;
• Responsible gaming tool usage (deposit limits, self-exclusion requests);
• Bonus wagering activity.

2.5 Technical and Device Data

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Cookie identifiers and session tokens;
• Platform access logs and timestamps.

2.6 Communications Data

• Records of live chat conversations with croyale88 support;
• Email correspondence sent to or received from croyale88;
• Feedback, complaints, and dispute records;
• Survey responses and promotional opt-in preferences.

03 How We Collect Your Data

croyale88 collects personal data through the following means:

3.1 Directly From You

The majority of personal data croyale88 holds is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion. You are responsible for ensuring that all information you provide to croyale88 is accurate, current, and complete.

3.2 Automatically Through Platform Use

When you access and use the croyale88 Platform, we automatically collect certain technical data through cookies, web beacons, log files, and similar tracking technologies. This includes your IP address, device identifiers, browser type, pages visited, and session duration. This data helps us maintain platform security, analyze usage patterns, and improve the croyale88 experience.

3.3 From Third Parties

croyale88 may receive personal data about you from third parties in limited circumstances, including:

• Identity verification service providers used to assist with KYC compliance;
• Payment processors and e-wallet providers (e.g., GCash, PayMaya) to confirm transaction details;
• Fraud prevention and anti-money laundering screening services;
• Regulatory authorities, where disclosure is required by law.

04 How We Use Your Personal Data

croyale88 uses the personal data we collect for the following purposes:

croyale88 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable Philippine law.

05 Legal Basis for Processing

Under the Data Privacy Act of 2012 of the Philippines, croyale88 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your croyale88 account, process transactions, and deliver gaming services;
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including KYC, AML, and gaming regulatory requirements;
• Legitimate Interests: Processing is necessary for croyale88's legitimate business interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights;
• Consent: For certain processing activities — such as sending promotional communications or using non-essential cookies — croyale88 relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

06 Data Sharing and Disclosure

croyale88 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary and for the purposes described in this Privacy Policy:

6.1 Service Providers

croyale88 engages trusted third-party service providers to assist in operating the Platform, including payment processors, identity verification providers, cloud hosting services, customer support platforms, and analytics providers. These providers are contractually bound to process your data only on croyale88's instructions and in accordance with applicable data protection law.

6.2 Regulatory and Law Enforcement Authorities

croyale88 may disclose your personal data to Philippine government agencies, regulatory bodies, law enforcement authorities, or courts where required to do so by law, court order, or regulatory directive. This includes disclosures required under anti-money laundering regulations and gaming licensing requirements.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of croyale88's business, your personal data may be transferred to the acquiring entity as part of that transaction. croyale88 will notify you of any such transfer and the applicable privacy terms before your data is transferred and becomes subject to a different privacy policy.

6.4 With Your Consent

croyale88 may share your personal data with other third parties where you have given your explicit prior consent to such sharing.

07 Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files placed on your device when you visit the croyale88 Platform. They allow us to recognize your device, remember your preferences, and provide a more personalized and secure experience. croyale88 also uses similar technologies such as web beacons, pixel tags, and local storage objects.

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the croyale88 Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without affecting core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display options, and responsible gaming tool configurations to improve your croyale88 experience.
• Analytics Cookies: Help croyale88 understand how players use the Platform — which pages are visited most, where players encounter issues, and how we can improve our services. Data collected is aggregated and anonymized where possible.
• Marketing Cookies: Used to deliver relevant promotional content to you based on your interests and gaming activity on croyale88. These are only placed with your consent.

7.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the croyale88 Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate securely.

08 Data Retention

croyale88 retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, and to comply with our legal, regulatory, and contractual obligations. The following general retention periods apply:

• Account and KYC Data: Retained for the duration of your croyale88 account and for a minimum of five (5) years following account closure, in accordance with Philippine AML and gaming regulatory requirements;
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by applicable Philippine financial regulations;
• Gaming Activity Data: Retained for the duration of your account and for up to three (3) years following account closure;
• Communications Data: Retained for up to three (3) years from the date of the communication, or longer if required for ongoing dispute resolution or legal proceedings;
• Technical and Device Data: Retained for up to twelve (12) months from collection, unless required for longer periods for security or fraud investigation purposes.

When personal data is no longer required, croyale88 will securely delete or anonymize it in accordance with our data disposal procedures.

09 Data Security

croyale88 takes the security of your personal data seriously. We implement a range of technical and organizational measures designed to protect your data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the croyale88 Platform;
• Encryption of sensitive data at rest, including KYC documents and financial records;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments, vulnerability scanning, and penetration testing;
• Multi-factor authentication for administrative access to croyale88 systems;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, croyale88 will notify the National Privacy Commission (NPC) of the Philippines and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its implementing rules.

10 Your Data Privacy Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by croyale88:

• Right to Be Informed: You have the right to be informed about how croyale88 collects and processes your personal data, as set out in this Privacy Policy;
• Right of Access: You have the right to request a copy of the personal data croyale88 holds about you, along with information about how it is being processed;
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data croyale88 holds about you;
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to croyale88's legal retention obligations;
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on croyale88's legitimate interests;
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request its transfer to another controller where technically feasible;
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe croyale88 has violated your data privacy rights.

To exercise any of the above rights, please contact the croyale88 support team via live chat or email. croyale88 will respond to all verified data subject requests within fifteen (15) business days of receipt, in accordance with the Data Privacy Act of 2012.

11 Children's Privacy and the 21+ Requirement

The croyale88 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations applicable to casino-style gambling. croyale88 does not knowingly collect personal data from individuals under the age of 21.

If croyale88 discovers or has reason to believe that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the personal data in question, and take appropriate action in accordance with applicable law.

If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to croyale88, please contact our support team immediately so that we can take prompt corrective action.

12 Third-Party Links and Services

The croyale88 Platform may contain references to third-party services, payment providers, or game content providers. This Privacy Policy applies solely to personal data collected and processed by croyale88. croyale88 is not responsible for the privacy practices of any third-party services or platforms that you may access in connection with your use of croyale88.

croyale88 recommends that you review the privacy policies of any third-party services you interact with, particularly payment providers such as GCash and PayMaya, to understand how they handle your personal data.

13 Changes to This Privacy Policy

croyale88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, croyale88 will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent revision was made. Your continued use of the croyale88 Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the amended Privacy Policy, you must cease using the croyale88 Platform and may request account closure in accordance with our Terms & Conditions.

croyale88 encourages all players to review this Privacy Policy periodically to stay informed about how we protect your personal data.

14 Contact and Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way croyale88 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 through the croyale88 Platform — the fastest way to reach our team
• Email: [email protected]

croyale88 aims to acknowledge all privacy-related inquiries within two (2) business days and to resolve them within fifteen (15) business days. For complex requests, we will keep you informed of progress throughout the process.

If you are not satisfied with croyale88's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the regulatory authority responsible for enforcing the Data Privacy Act of 2012.